REFUND AND CANCELLATION POLICY
You can cancel your order anytime before your router ships. A purchase of your Torch Router cannot be cancelled once your order has shipped.
Subject to the terms in this return and cancellation policy, if you buy a Torch Router you can return it within 30 days after delivery. We’ll cover the cost of return shipping and refund you the full product purchase price, less any discounts used at the time of purchase, and less any missing component parts.
To be eligible for a return, you must contact us within 30 days of your Torch Router being delivered, your Torch Router must be in new or like new condition, you must return all components and the original packaging.
To initiate a return, please contact us at firstname.lastname@example.org. Please include your order number, email address associated with your order, and reason for return in your email. Our team will review your request and issue a Return Authorization if approved. To be eligible for a full refund, your Torch Router must be returned within 20 days of receiving notice of your Return Authorization.
Once our team approves your return, we will email you a return label. Any routers returned prior to receiving approval are not eligible for a refund. Once you receive your return label, place your Torch Router, all components, and all packaging in the original box, apply the label, and we’ll coordinate a pickup.
Once your Torch Router is returned to us, we’ll ensure that your Torch Router is still in new or like new condition and all of the original components are in the box. If you do not have the original packaging, or are missing some components (ethernet cable, power supply, quick start guide, etc.), we will deduct a $15 replacement and handling fee from the amount you are refunded.
Once confirmed, we will issue a refund to the credit card you used to purchase the Torch Router for the full purchase price, less any discounts used at the time of purchase, and less any deductions for missing components. We will process your refund within thirty days of receiving your returned Torch Router.
Your Torch Router is not eligible for return and a refund outside of the 30-days following your receipt of the Torch Router.
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