FAQ | Torch Router

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HOW DO I GET MY TORCH?

We are taking pre-orders NOW on our website! And we are shipping in Fall of 2016.

DOES IT WORK WITH ALL MY CURRENT STUFF?

Absolutely! Torch is compatible with your home gizmos and gadgets. So if you need it to work in conjunction with your computer, iPad, Xbox, Roku, Apple TV, Sonos, or Nest, we got you.

WHAT IS THE RETURN POLICY?

Torch has a 30-day return policy from the date of delivery. That means from the date you receive your router, you have 30 days to figure out if you love it or not. Not a fan? We'll take it back within that 30-day window, no questions asked.

DOES TORCH HAVE A WARRANTY?

Torch has a 1 year hardware warranty. If there are any defects through normal use to the router hardware, we'll replace your router free of charge within one year of the date of delivery.

HOW FAST IS IT?

Fast! For you more technical folks: Gigabit WAN/LAN + 802.11 AC MIMO for wireless. Torch is designed with 100Mbps throughput as the minimum design constraint, so in most cases it will perform significantly faster. Since most people don’t have internet connections faster than 100Mbps, it won’t slow you down at all.

WHY A ROUTER?

We chose a router for a few reasons. For one, we get that not all parents have the time or interest to delve into the nitty-gritty of the internet, so we wanted a simple product that centralizes the management of the internet to one spot in your home: the router. Rather than having to manage each and every device your children interact with, parents tap into the existing infrastructure of the internet. Because of our simple user interface, moms and dads everywhere can easily harness that power to protect their family. And two, everyone needs a router, anyway. We didn’t want to add a new device to your tech repertoire. And if you do run into hiccups, we’re here to help with a team of tech concierges that will make you feel like you are talking to your tech-savvy best friend down the street.

WILL I NEED MORE THAN ONE ROUTER? EXTENDERS?

This all depends on how large and what type of area it is you’re trying to cover, but if you only have one router now, you only need one Torch. Torch will work with any 3rd party range extender.

WILL THIS WORK WITH CELL PHONES?

Any device in your home will be inside of Torch’s protective bubble as long as it is on the Wifi. If the device has a cell connection, Torch will not work effectively. Torch is only effective for Wifi-only devices. Next up we’ll be creating a mobile solution for when your devices are on-the-go and not connected to your Wifi network.

WHAT SOFTWARE ARE YOU USING?

We are built on OpenWRT, but our team has written a lot of custom packages to make sure your experience is fast, reliable, and friendly.

HOW ARE YOU PAUSING THE INTERNET?

The router is the gateway to the internet in your home, and when the internet is paused, we’re temporarily closing that gate.

WHAT IS THE USB PORT ON THE BACK FOR? CAN I USE IT WITH A HARD DRIVE?

The USB port on Torch will eventually be used for printers and hard drives. Follow us on social media so you’re the first to hear when we roll out cool new features!

DOES TORCH MAKE MY CHILDREN'S BROWSING LESS SECURE?

Definitely not! We want to create a safe, happy internet for kids, not expose them to any extra danger. We do not interfere with any internet safety measures such as the encryption used to ensure your sensitive data (SSL/TLS). We use military-grade encryption to protect your family’s data in transit.

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